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February

Billing Administrator - Part-time - Sydney Veterinary Emerge...

VetPartners - Sydney, NSW

Health, Medical & Pharmaceutical
Source: uWorkin

JOB DESCRIPTION

Billing Administrator - Part-time - Sydney Veterinary Emergency and Specialists

Overview:
  • Sydney Veterinary Emergency and Specialists is seeking a permanent Part-time billing compliance administrator, with a veterinary nurse background.
We are:
  • A state of the art, purpose built, 1000 square meter emergency and referral veterinary hospital located in Rosebery.
You are:
  • A veterinary nurse who is looking to decrease the physical side of the job while using their experience to keep track of account and billing.
Roster:
  • Currently the roster requires you to work Wednesday, Saturday and Sunday (with penalty rates on weekends) and with the ability to provide cover on some public holidays, annual leave, sick leave etc.
Responsibilities and daily tasks:
  • Charging:
    • Ensure that the services that are requested by the veterinarian are consistent with what is charged by reviewing the tax invoice, estimate and medical history
    • Charging up any missed charges to patient tax invoice
    • Monitor and report on all discounts applied
  • Medical record keeping
    • Ensure that the services that are requested by the veterinarian are consistent with what is documented in the medical record by reviewing the tax invoice, estimate and medical history
    • Send a copy of the estimate/consent form to all clients via email
  • Accounts:
    • Prepare weekly and monthly summary accounts reports
    • Chase clients who lapse on their payment plans
    • Keep record of payment plans and their agreed upon terms
    • Organise VetPay, ZipMoney, Ezidebit etc for clients
    • Send accounts to debt collections as required
  • Reporting
    • Perform audits to ensure billing procedures follow the Organization's and regulatory guidelines. Report results back to department managers and work with department to correct the process and implement solutions.
    • Provide reports to Operations Manager on outstanding accounts, lapses in payments, required refunds, suggestions of debt collection
  • Protocols:
    • Ensure that the services requested by the veterinarian are consistent hospital policies/protocol
    • Participate and develop internal controls to target revenue recovery throughout the organization
  • Communications
    • Financial update to clients
    • Answer client billing questions
    • Obtain further deposits from clients as required
    • Daily client call backs
    • Liaise with other staff members to obtain information pertaining to accounts and the maintenance of accounts
    • Alerting operations manager to any discrepancies, unauthorised discounts, required refunds or anomalies found
Skills:
  • Excellent communication skills that utilise empathy with clients while remaining true to our protocols
  • Fastidious with a keen eye for detail
Preferred qualifications:
  • Veterinary Nurse experience needed!
  • Minimum of 2 years clinical experience
  • Auditing experience preferably with a veterinary, healthcare or insurance company is a plus
  • Working knowledge of medical terminology, patient care services and medical record chart documentation
  • Experience with Smartflow, OPENVPMS, and XERO desirable but not a must
Please apply online.

Sydney, NSW

Health, Medical & Pharmaceutical




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