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Customer Service Representative (Various Ongoing Full-time Roles) - Policelink, Communications And Security Command, Tuggerah - Nsw Police Force


Government, Defence & Emergency
Source: uWorkin


  • Clerk Grade 1/2 (various positions)
  • Ongoing Full -Time
  • Tuggerah

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

Our commitment to Diversity

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.

If you identify as a person with disability or require information or specific arrangements to participate in the recruitment process, please contact via email on borg1don@police.nsw.gov.au.

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, please contact the NSWPF Aboriginal Employment & Engagement team at hraboriginal@police.nsw.gov.au.

About the role

We have an opportunity for a Customer Service Representative to be part of our PoliceLink team. The Customer Service Representative supports customer service delivery by responding to and processing urgent and non-urgent enquiries contacts for customers, providing information and advice and escalating issues as applicable.

This role is classified as a shift worker in accordance with clause 3.58 of the Crown Employees (NSW Police Force Administration Officer and Temporary Employees) Award 2009. Shift penalties are paid as appropriate in accordance with clause 87.1 of the Award.

In addition to base salary, penalty payments of 50%, 75%, 150% are payable for shifts worked on Sat, Sun and public holidays & shift allowances of 10-15% are applicable for some weekday shift start times.

Essential requirements

  • Obtain and maintain the requisite security clearance for this role.

Successful candidates MUSTbe committed to perform rotational shift work to cover 24 hours per day, 7 days per week; be prepared to undertake and successfully complete training in all PoliceLink business streams and Certificate III in Customer Contact;and

provide a FULL Birth Certificate.

For more information on this role (e.g. key accountabilities, key challenges and capabilities required for the role), click here to view the role description.

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

  • competitive salary;
  • flexible work options;
  • opportunity to purchase leave;
  • annual leave loading;
  • corporate wellbeing programs including seminars and the Fitness Passport;
  • free annual influenza vaccination and;
  • salary packaging options via superannuation contributions or a novated vehicle lease.

How to Apply

Candidates MUST obtain an information package via the following link: https://www.hoban.com.au/policelink or click here

If you have any further enquiries after reading the information package, please contact the Enquiries Officer, Crystal Rosengren on 1300 235 084 or via email: policelink@hoban.com.au

Candidates MUST then undertake an initial call centre simulation test. Suitable candidates will then participate in a preliminary interview. Shortlisted candidates will be required to attend an Assessment Centre. 

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

You must also address each of the following Target Questions (300 word limit per question) in the text boxes provided in the online application or attach as a separate document.

Target Question 1:

Give an example of when you have worked in a team. Please describe your role and how you assisted the team to achieve an outcome.

Target Question 2:

Give an example of how you took responsibility for delivering a service that met a customer's requirements.

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

To be eligible to apply for this role, you must meet one of the following statuses:

  • an Australian Citizen;
  • a permanent resident of Australia; or
  • a New Zealand citizen. 

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 12 months.

For more information on applying for roles with the NSW Police Force click here

Thank you for your interest in this role. We look forward to receiving your application. 

Gosford, NSW

Government, Defence & Emergency


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