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Payroll Governance

Hays - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


Hays is proud to be supporting NAB in the recruitment process of Payroll Governance. Apply now

Your new company
To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB's core values include, passion for customers, will to win, be bold, respect for people, and doing the right thing.

Your new role

  • Provide a prompt, accurate and efficient phone and email service experience to current and former colleagues on payroll matters. This includes answering inbound phone calls (from Colleague Connect) and making outbound phone calls or replying via email.
  • Case management of individual scenarios in a workflow tool (MS Teams) and referring action items to payroll
  • Appropriately escalate complex queries to Lead
  • Assist with interpretation of payroll-related policies and liaise with relevant internal stakeholders, where required.

What you'll need to succeed

  • A contact centre background and an interest in HR.
  • MS Teams and basic Excel knowledge SAP an advantage
  • High attention to detail and strong written skills
  • You will possess strong communication skills and able to handle a broad spectrum of people related issues in a calm, considered manner.
  • Resilience and empathy are traits which you'll need to possess to be successful
  • Working from home office environment
  • Reliable internet connection and phone reception

What you'll get in return
In exchange for your commitment, you will be offered

  • Extensive training and support
  • A great opportunity to learn and develop new skills
  • The potential to build a rewarding career within NAB

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] , or call us now.

SA Licence number : LHS 297508

Melbourne, VIC

Customer Service & Call Centre


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