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March

Customer Support Officers - Contact Centre | Nsw State Government

ALEXANDER APPOINTMENTS - Parramatta, NSW

Any Industry
Source: uWorkin

JOB DESCRIPTION

  • $30 per hour + Super | Part time, 3 days / 21 hours
  • NSW State Government | Parramatta Location
  • ASAP Start | Estimated 3-month temporary assignment, potential to extend

About the Company

Our large NSW State Government client functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and technology, corporate shared services, consumer protection as well as land and property administration.

About the Role
They are currently seeking multiple Customer Support Officers with Contact Centre experience to join their team in Parramatta, with the opportunity to work remotely from home. This is an estimated 3-month temporary assignment, with a potential to extend. This is a part time opportunity, working 3 days / 21 hours per week between the hours of 7am – 7pm rotating hours across Monday’s, Tuesday’s and Saturday’s
Reporting to the Manager, you will be responsible for acting as the first point of contact ensuring the effective provision of service delivery, achieving Departmental objectives

In this rewarding role, you will be undertaking the following duties –

  • Act as the first point of contact, providing high level, professional customer service
  • Respond to enquiries, in an accurate and timely manner
  • Receive high-volume inbound calls, operating contact centre telephony and other communication systems
  • Obtain all necessary information to redirect calls to the appropriate contact centre specialist
  • Acknowledge and accurately record customer complaints, provide complaint resolution outcomes
  • Gather, collate and investigate enquiries to resolution
  • Escalate complex complaints to Senior Team Members
  • Capture, process and lodge accurately customer information and transaction records into the database
  • Processing applications and documentation
  • Generating correspondence and mail outs
  • Records and database management, ensuring high integrity, accuracy and confidentiality
  • Contribute to continuous improvement initiatives
  • Comply with all privacy and confidentiality legislative obligations, ensuring information integrity is not compromised
  • Adhere to Contact Centre daily and monthly KPI’s

About you

To be successful in this great assignment you will have the following – 


  • Minimum 2-3 years high-volume contact centre experience
  • Impeccable communication skills, both verbal and written
  • Empathetic nature with remarkable interpersonal skills
  • Professional, resilient and confident with a customer service delivery focus
  • High attention to detail
  • Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
  • Strong computer literacy and proficiency with MS office suite
  • Reliable remote internet access
  • Flexibility to work a rotating roster between the hours of 7am – 7pm, Monday’s, Tuesday’s and Saturday’s
  • Willingness to undergo a National Police Check
  • Ability to commence and commit to the duration of the assignment

How to Apply

Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. 

Only suitable applicants will be contacted

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For other similar roles currently available, please go to our Government jobs page https://www.alexanderappointments.com.au/advancedsearch.aspx?search=1&professionid=21

We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/member/createjobalert.aspx