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Senior Manager, Governance %26 Service Delivery

Westpac Group - Sydney, NSW

Banking & Finance
Source: uWorkin


Senior Manager, Governance & Service Delivery

How will I help?

As the Governance & Service Delivery Senior Manager, you will be significantly contributing to the successful uplift and transformation of Financial Crime & Fraud Prevention (FCFP) capability, process, technology, and service delivery. You will be responsible for the implementation and management of RFO-specific governance structures, processes and tools, and the facilitation of governance forums.

The role will have advisory capacity and oversight to ensure governance is in place, the right discussions are had, and escalations are made in a timely manner. The role will manage key customer requirements and service agreements, and drive FCFP’s service standards in line with WBC policies and frameworks. The role will also manage operational performance monitoring/reporting as well as service incidents and their resolution.

The Governance & Service Delivery Senior Manager will oversee the performance of the Demand & Resource Manager and the Senior Financial Analyst and ensure that their objectives and responsibilities towards RFO are met.

What is in it for me?

You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

What do I need?

The successful applicant will bring deep knowledge of Service Delivery Management best practice, tooling and processes. To hit the ground running effectively, it will be highly regarded if this knowledge and experience has been derived within Financial Services.

You pride yourself on your exceptional organisational skills including the ability to set priorities, manage time and competing priorities, plan work to meet deadlines and work effectively under pressure. You bring a unique and investigative angle to problem solving and are analytical in your thinking and ability to interpret data and identify evolving trends and issues.

You have proven leadership experience and have the ability to drive performance and improvements within large service operations.

You consistently showcase excellence in your verbal and written communication skills and stakeholder engagement. You can anticipate and respond to internal and external client needs efficiently and are known to develop and maintain constructive and trusted relationships with senior stakeholders across the team, division and wider group

What is it like to work there?

We aim to provide one big, supportive team of people who love helping others succeed. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

How do I Apply?

Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

Westpac Group