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Frontline Support Officer Emergency Department, Shoalhaven Hospital.

I work for NSW - Wollongong, NSW

Government, Defence & Emergency
Source: uWorkin


Employment Type : Temporary Full Time (up to 27 February 2022, with possibility of extension)

Position Classification : Telephonist Level 3

Remuneration : $30.72 - $31.37 per hour

Facility: Emergency Department, Shoalhaven Hospital

Requisition ID : REQ219117

Closing Date: Sunday, 4 April 2021

This is a Temporary Full Time position up to 27 February 2022, with the possibility of an extension subject to funding.

Part-time/job share will be considered.

Rotating roster with a variety of shifts to be filled including Weekends and Public Holidays.

About The Position

This position provides receptionist (front desk) and telephonist (COMMS) support within the Emergency Department. The incumbent is required to:

  • Provide effective front line customer service for the Emergency Department.
  • Deliver accurate and timely recording of patient information and processing of medical records.
  • Maintain general administrative organisation of the central communication area within the department.
  • Provide general administration support to the department and other staff including doctors.

About Our Hospital

The Shoalhaven area is one of the fastest growing areas of NSW with over 5,000 new residents making the move here every year. The area has plenty to offer with the beautiful beaches of Jervis Bay, rainforests of Kangaroo Valley and tourist townships like Berry, all

within 30 minutes’ drive.

For more information on the Shoalhaven Region, you can visit council's website here .

Shoalhaven Hospital is a busy rural hospital which employs over 1,000 staff and is the main acute care hospital for the Shoalhaven region, providing emergency care, medical, surgical and orthopaedic services. Shoalhaven Hospital has an Intensive Care Unit focusing on high dependency and coronary patients, Children’s Ward and Maternity Unit as well as a purpose-built regional Cancer Care Centre and sub-acute Mental Health Unit. For more information on Shoalhaven Hospital, click here .

We pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance. We also offer competitive salary-packaging options designed to increase your take home pay, the Fitness Passport and real career development and progression opportunities.

Illawarra Shoalhaven Local Health District is committed to diversity and inclusion within its workforce. Aboriginal and Torres Strait Islander People, people with disability, women and people from culturally and linguistically diverse backgrounds are encouraged to apply.


Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.

Criminal record checks will be undertaken on successful applicants. This position is designated as child-related employment and you will be required to obtain a Working With Children clearance from the Office of the Children’s Guardian. To apply, please go to https://wwccheck.ccyp.nsw.gov.au/Applicants/Application#

Your claim against the selection criteria is the most important part of your application as it will help determine whether or not you have met the standard of response required by the panel to be eligible for an interview. You should read the Position Description and then address the selection criteria for the role, giving examples where required. Applicants are encouraged to review the following information on Applying for a position within NSW Health at: http://www.health.nsw.gov.au/careers/guide/nswhealth/Pages/apply-for-position.aspx

Selection Criteria
  • Demonstrated reception/administrative experience working in a busy environment with proven capacity to show initiative, problem solving, prioritisation and attention to detail.
  • Proven well-developed interpersonal skills with a focus on customer service.
  • Demonstrated high level written and verbal communication skills.
  • Demonstrated initiative and ability to meet deadlines.
  • Demonstrated ability to work independently and as part of a team.
  • Proven experience working with database systems and Microsoft Office applications.
  • Understanding of, and commitment to, patient confidentiality.
  • Evidence of a flexible approach and ability to adapt to change.

Need more information?
  • Click here for the Position Description
  • Find out more about applying for this position

  • For role related queries or questions contact Dolores Ball on Dolly.Ball@health.nsw.gov.au

    Agency: Health

    Wollongong, NSW

    Government, Defence & Emergency


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