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Operations Governance Lead

SoftLabs Pty Ltd - Sydney, NSW

Source: uWorkin


Operations Governance Lead

  • 6 month contract with possible extensions
  • Canberra and Sydney Based
  • Australian Citizen or ability to obtain baseline clearance.

About SoftLabs

SoftLabs is an Australian based Digital Technology Company specialised in Technology consulting, project management, software development, testing, training and support services. We offer a wide range of ICT Services, quality of resources and wider delivery capabilities.

About the Role:

SoftLabs is seeking an experienced Operation Governance Lead to join their Technology Consulting in Canberra and Sydney.


  • You will work as part of a cross-agency multidisciplinary team and will be a highly organised, dynamic, outcome orientated individual with excellent communication skills and operations management experience.
  • As the program lead for operational governance, you will be required to lead a small team responsible for the establishment of a digital support and operations model. This will involve leading conversations and discussions across – Government agencies to define the requirements and processes for client support, service operations, risk management (fraud and cyber security) and governance arrangements.
  • You will need experience, understanding and knowledge of the types of client support models, service operations frameworks and risk management standards to deliver the required outcomes.
  • You will work closely with the team providing high-level guidance and advice to Executives and support the product’s operations. The main requirement of the position is a strong ability to engage in operational and strategic conversations with stakeholders to support delivery of outcomes.

Specific tasks include:

  • Leading cross-functional engagement to define and agree key outcomes and deliverables.
  • Working closely with partner stakeholders to gain a deep understanding of the blockers and pain points to good service delivery.
  • Working closely with legal, security, privacy stakeholders to provide balanced and well considered advice and direction including fraud related matters.
  • Providing guidance and input on the preparation of privacy related matters.
  • Ensuring alignment of the operational deliverables to the broader planning including change and release management
  • Identifying opportunities to influence and shape the direction of operations.
  • Contributing to the planning and scheduling of short to medium term deliverables, and input into the planning of longer-term requirements.
  • Preparing and coordinating program reporting, governance papers, working group papers and action and risk registers.

Essential skills and experience:

· Extensive experience (at least 5 years) as a successful Operations Governance Lead or similar role.

· Experience and understanding of operational processes and service management frameworks (ITSM, ITIL, etc) and governance frameworks and operations.

· Experience and understanding of client support operations (i.e., service centres, escalation processes, incident management, change and release management).

· Strong communications skills at all levels, with an ability to lead and navigate complex stakeholder engagement to maintain a program view and provide advice to Senior Executives.

· Ability to navigate and influence program delivery in a fast-paced, dynamic, changing and at times, ambiguous environment.

· Knowledge and working experience of Agile product development and working effectively in a multidisciplinary team.

If you are interested in this position, please click Apply with your resume in WORD and your details will be sent through to us for review. If you wish to have a confidential discussion call us on 02 9158 1270 or call Nikki 0482 693 975 for more information

Application Deadline: 25/03/2021

Expected Start Date: 12/04/2021

Job Types: Full-time, Contract

Salary: $900.00 – $1,000.00 per day

Work Eligibility:

  • Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Required)