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Operations Governance Lead

Canberra Consulting - Canberra, ACT

Government, Defence & Emergency
Source: uWorkin


Bring your Operations Governance Lead skills and expertise and join our fantastic team here at Canberra Consulting, who will share their knowledge, wisdom and support.
About Us
Canberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and match them to the right environment, ensuring professional satisfaction and ongoing development opportunities. Our focus is ensuring that both you and our client are a good match and that we give you every opportunity to succeed.

About the role

The Operations Governance Lead will work as part of a cross-agency multidisciplinary team and will be a highly organised, dynamic, outcome orientated individual with excellent communication skills and operations management experience. As the program lead for operational governance, you will be required to lead a small team. In this role you will need experience, understanding and knowledge of the types of client support models, service operations frameworks and risk management standards to deliver the required outcomes. The Operational Governance Lead will work closely the team providing high-level guidance and advice to Executives and support the product’s operations.

What is expected out of you ?

  • Leading cross-agency engagement to define and agree key outcomes and deliverables.
  • Working closely with partner agencies to gain a deep understanding of the internal blockers and pain points to good service delivery.
  • Working closely with Legal, Security and Privacy staff to provide balanced and well considered advice and direction including fraud related matters.
  • Providing guidance and input on the preparation of privacy related matters.
  • Ensuring alignment of the operational deliverables to the broader planning including change and release management
  • Identifying opportunities to influence and shape the direction of operations.

You would be a good fit if you have one of the following:

  • Experience and understanding of operational processes and service management frameworks and governance frameworks and operations.
  • Experience and understanding of client support operations (i.e. service centres, escalation processes, incident management, change and release management).
  • Strong communications skills at all levels, with an ability to lead and navigate complex stakeholder engagement to maintain a program view and provide advice to Senior Executives.
  • Ability to navigate and influence program delivery in a fast-paced, dynamic, changing and at times, ambiguous environment.
  • Knowledge and working experience of Agile product development and working effectively in a multidisciplinary team.

All candidates submitted for the advertised position(s) must be an Australian Citizen and have the Ability to obtain baseline clearance
Call our Account Manager, Vikas 0431 552 823, for a confidential discussion


Canberra, ACT

Government, Defence & Emergency


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