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Business Analyst - Process Improvement | Nsw State Government


Any Industry
Source: uWorkin


  • $483-$550 per day + Super, depending on experience | 38hours per week
  • NSW State Government | Sydney CBD Location
  • ASAP start | Estimated 12-month temporary assignment

About the Company

Our large NSW State Government client delivers insurance and care services to the community of NSW. Whether a person is severely injured in the workplace or on our roads, they support their long-term care needs to improve quality of life outcomes, including helping people return to work.

About the Role

They are currently seeking a Business Analyst with process improvement experience to join their team in Sydney CBD. This is an estimated 12-month temporary assignment. 

Working within the Portfolio Optimisation Business Unit, you will be required to develop and update processes, whilst continuously analysing and reviewing end to end processes on the BPM tool to support business process management and improvement initiatives

In this role you will be responsible for however not limited to the following –

  • Document existing processes from all areas across the business utilising BPM tool
  • Ensure Organisation’s operational procedures are maintained, remaining relevant and up to date
  • Research and understand the life cycle of various processes within the business
  • Support teams by performing impact analysis on various systems and processes
  • Work collaboratively with cross-functional teams to revise processes, facilitating continuous improvement
  • Transfer all processes into BPM tool and maintain integrity of processes
  • Consult with stakeholders to understand expectations and organisational objectives
  • Prepare and recommend relevant changes to current process approach
  • Identify and extract as-is and to-be processes, utilising BPM tools
  • Complete interviews, document analysis, workshops and observations
  • Create process documentation for newly implemented processes to support end users and training sessions
About You

To secure this great assignment you will have the following –

  • Tertiary Qualifications within a relevant field
  • Minimum 3-4 years Business Process Analyst experience 
  • Insurance, Workers Compensation or Public Sector experience highly advantageous
  • Thorough understanding of claims processes
  • Impeccable communication and stakeholder engagement skills
  • Solid analytical, negotiation and problem-solving skills 
  • Business Process Management Tools (BPM) and VISIO system experience essential
  • Strong computer literacy and proficiency with MS Office suite 
  • Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
  • Willingness to undergo a National Police Check 
  • Ability to commence and commit to the duration of the assignment

How to apply

Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. 

Only suitable applicants will be contacted


For other similar roles currently available, please go to our Government jobs page https://www.alexanderappointments.com.au/advancedsearch.aspx?search=1&professionid=21

We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/member/createjobalert.aspx