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Service Desk Analyst - Government

Connect Careers - Parramatta, NSW

Source: uWorkin


A government organisation is looking for a Service Desk Analyst. This is a contract that will run up to the end of June with possible extension and it is based in Parramatta.

The role is to provide broad-ranging Tier 1 support to users utilising a range of media (including the infrastructure environment and software) to troubleshoot and resolve issues of moderate complexity across the organisations' ICT environment.


  • ITIL Foundation Certificate or equivalent experience
  • Relevant experience in a similar technical service desk role within a medium to large organisation.
  • Experience working with Microsoft technologies such as Active Directory and a good understanding of networking aspects such as DNS, DHCP, TCP/IP.
  • Ability to problem solve through analytical thinking and research rather than historical learning.
  • A strong customer focus and ability to effectively communicate in technical and non-technical language.
  • Ability to manage competing priorities and deliver outcomes in a fast paced environment
  • Experience with ticket logging tools and documentation such as ServiceNow
  • Able to work rotating roster arrangements between Mon-Fri 7:30 am - 6:00 pm
  • Able to start ASAP
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Freda Kwok at Clicks IT Recruitment on 02 9200 4404.

Connect Careers