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Senior Customer Solutions Manager - Public Sector

AWS Australia Pty Ltd - Canberra, ACT

Source: uWorkin



At Amazon Web Services (AWS) we are changing the future of IT. The Customer Solutions Manager (CSM) role is obsessed with supporting and accelerating our customers' cloud journeys, to drive business value and citizen outcomes. You will work across AWS teams and apply your leadership and technical program management expertise to serve some of the most important Government agencies in Australia and New Zealand. You will play a key role in the account team, partnering with AWS sales, professional services, and AWS service teams to craft highly scalable, flexible and resilient cloud solutions (spanning technology, people and process) with robust delivery plans, thereby accelerating the rate of adoption of AWS in the Public Sector.

Roles and Responsibilities
You will have the opportunity to collaborate with customers, sales, solutions architecture and service teams to deliver technical solutions that solve some of the most complex and challenging technology problems of today. You will work with customer and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress and develop schedules. You will be a single point of contact to your customer and internal stakeholders on the progress of all the activities related to your customer. You will also need to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value. You will evangelise the value of AWS cloud and influence your customers to allocate the appropriate leadership and resources to achieve their goals.
At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, strong technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. Your technical expertise and operational excellence will influence your team’s decisions and help us drive secure and robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal.


• Demonstrable experience leading and project/programme managing complex, large scale, IT/technical/platform programmes
• Prior experience working with or managing large technical programs, particularly at listed companioes and/or Government agencies.
• Previous experience in a customer facing role (either as a supplier, or delivering in a supplier-customer relationship within an enterprise or Government organisation)
• Deep understanding of software development lifecycle from conception to production operations, including experience of Design approvals/governance and Transition to Support processes in a large organisation
• Experience of training/skills enablement of teams to support them through a technology transformation change
• Demonstrated ability to effectively deliver information and establish relationships at senior levels.
• Demonstrated leadership through influence
• Experience working with current web technologies (especially Cloud), and/or in technology platform services
• Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment
• Strong organizational and troubleshooting skills with precise attention to detail
• Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change
• Highly analytical, technically proficient, and able to learn new tools and software quickly
• Strong listening skills; demonstrated ability to ask effective questions Preferred qualifications
• Superior written and verbal communication skills
• Bachelor's degree in Science, Technology, Engineering, Maths or equivalent experience
• PMP/Prince 2/PgMP (good) and/or Scrum/SAFe certification and practical experience (preferred)


• Prior experience working in a Technology sales/consulting organization
• Direct experience implementing AWS/cloud services
• Direct experience of Migrating applications/workloads from legacy platforms / data centres to Cloud or to new 'best of breed' platform services (containers platform, application platform service...)
• Working experience as a Scrum Master or leading a SAFe program