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Senior Manager- Customer And Data Governance

AbbVie - Sydney, NSW

Source: uWorkin


About AbbVie

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Job Summary

Manage the SAP Order To Cash (OTC) system for Australia and New Zealand focusing on Customer Master, Order Management, Pricing & Invoicing in readiness for OMI (Operating Model Integration) scheduled for May 2023

Key Responsibilities

  • Act as the SAP lead for ANZ projects and enhancements including the OTC integration workshops in readiness for OMI to ensure a smooth transition to the AbbVie Hana S4 system
  • Evaluate opportunities for improvements in SAP OTC processes (where warranted prior to OMI), prepare recommendations for approval and implement solutions to generate operational efficiencies
  • Establish and maintain internal controls and procedures relevant to the ANZ Customer Service function to ensure compliance with financial reporting requirements with a focus on enhancing key controls and remediation of any known control issues
  • Provide SAP training and support to the Customer Service team focusing on Customer Master, Order Management (including free goods, samples, returns, consignment and serialisation) & Invoicing
  • Manage Pricing updates in SAP & consult with AA and Pharma marketing to ensure that customer Price Lists (including APP program) are aligned with SAP pricing and discount structure
  • Identify potential SAP enhancements (eg. cross selling, free goods, material substitutions) that support the Allergan Aesthetics commercial team in meeting business objectives
  • Validate and maintain SAP Listing and Exclusion controls in consultation with RA to ensure that Allergan Aesthetics products are only sold to authorised customers consistent with TGA and Medsafe guidelines
  • Maintain SAP system parameters for the satellite warehouse sites in Melbourne, Perth & Brisbane and develop/support a replenishment plan for the Logistics Coordinator to manage
  • Resolve SAP issues by working with BTS and ANZ IT as appropriate including testing and training
  • Participate in testing of any new global Master Data initiatives relevant to the ANZ business as required
  • Assist the Customer Service team with the BI recall process and consignment stock reconciliation

  • Proven experience in SAP, customer service and logistics
  • Track record of successful project implementation

Skills And Abilities
  • Advanced SAP skills with experience in implementation of system upgrades and functionality
  • Continuous improvement focus
  • Strong communication and analytical skills
  • Ability to prioritise effectively
  • Demonstrated project management/co-ordination skills

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Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.