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Training Manger - Niche Rms (Police Systems) - Based In Darw...

Harvey Nash - Perth, WA

Education, Childcare & Training
Source: uWorkin


  • 12 month contract
  • Extensions
  • Long-term program of work

Large enterprise organisation based in Darwin delivering very complex, high value, and / or high-risk ICT programs and multi-year digital transformation initiatives within Police, Justice, Health and Child Welfare government agencies have a requirement for a Training Manager responsible for the planning and development of training and support of stakeholders during the development, implementation and transition to ‘business as usual’ of the replacement records management IT system (Serpro) for the Northern Territory Police Force.

The Training Manager will be responsible for the continued delivery of the approved Program SerPro Training Strategy, including managing the Training team in the development of relevant training plans and all necessary resources to support the strategy. The Training Manager will also be responsible for the continued delivery of the approved Program SerPro communications and change management strategies and plans. These responsibilities are closely linked with the training stream of work, combining the three streams.

The role will be required to work closely with:

  • Program SerPro Project Managers and Coordinator
  • Program SerPro Business Analysts, Data Migration, Integration, Testing and Release team members and other program resources
  • Police officers, Subject Matter Experts, Champions, Business and System stakeholders
  • Enterprise Project Services, DCDD support teams

Key Duties & Responsibilities:

Reporting to the Program SerPro Program Manager, the Training Manager will manage, and work as part of the Training team. Aligned to the approved Program SerPro Training Strategy V1.0 April 2019, the key duties and responsibilities are:
  • Ongoing management of, and delivery of the approved Program SerPro Training Strategy.
  • Develop, maintain and deliver effective training plans as outlined in the Training Strategy, for the delivery of SerPro into the workforce.
  • Oversee the current development of, scheduling and evaluation of the Long Lead Training Approach Training Plan, delivering online training.
  • Develop and manage the Just in Time Training plan and approach, as outlined in the Training Strategy, developing the lesson outlines and lesson plans based on role based requirements, including developing the required support material.
  • Facilitate the recruitment of and development of trainers and computer training rooms to deliver the high impact, face to face training during the Just in Time training approach, including the scheduling of delivery across the NT.
  • Develop and manage relationships with Program managers and stream leads to ensure ongoing content development for the Training team.
  • Manage the Training team and be involved with the development, delivery and evaluation of training material, lesson plans, online tutorials and ongoing support material.
  • Provide regular written and oral briefings to Program management regarding training plans, approaches and progress against identified and agreed outcomes.
  • Research, develop and support existing and new initiatives based on the findings of learner needs, better practice or program design and relevant contemporary practice.
  • Ongoing management of, and delivery of the approved Program SerPro Business Engagement & Communications Strategy, and approved plans.
  • Identify and manage business change management issues, raising awareness with relevant stakeholders.
  • Support the Program with the development of defined communications material to support and educate stakeholders on identified business change impacts.


  • Development of high quality documents, templates and presentations to enable training and stakeholder activities.
  • Ensuring the Training strategy and plan is implemented and managed effectively, in line with the overall Program schedule and approach.
  • Ensuring full and proper engagement of stakeholders.

Essential Skills and Experience:

  • Demonstrated ability in the management of training delivery for an IT based project or program of significant size.
  • Excellent knowledge of the principles, frameworks and methodologies of adult education, including training program design and delivery; role based and ‘in the workplace’ learning requirements, and understanding of and evaluation of training effectiveness.
  • Highly developed knowledge of, and ability in the development and delivery of training plans, outlines, courses and content for end users in information technology.
  • Demonstrated ability to lead and manage a team to deliver quality target outputs, working within tight timeframes and under pressure.
  • Highly developed interpersonal skills and communication skills, both written and oral, to support managing relationships across a diverse range of internal and external stakeholders.
  • Demonstrated ability to manage stakeholders to maintain productive working partnerships in the relation to the implementation of the IT system into the workforce.
  • Managing the overall approach, and as part of a team of trainers, be prepared to travel within the Northern Territory and be involved with the delivery of face to face training where required, to support the successful delivery of the Training Strategy.

Desirable Skills and Experience:

  • Certificate IV in Workplace Assessment & Training (within in the past 5 years)
  • Demonstrated skills and knowledge of single source authoring tools and concepts.

Personal Qualities required of Candidate(s):

  • Knowledge of the relationship between program management, organisational goals and operational tasks, and clearly communicate decisions, reasoning, goals and objectives.
  • Well-developed cross cultural communication, influencing and interpersonal skills with the ability to build and sustain productive relationships with a network of people from diverse backgrounds internally and externally.
  • Well-developed knowledge and skills of working with adult learners, supporting ‘on the job’ learning and end user support in using IT systems.
  • High level written communication skills necessary for the formulation of quality plans, strategies, policies and frameworks.
  • Ability to think analytically and research widely, to identify solutions and resolve issues, and to initiate and promote action supporting continuous improvement
  • Ability to build and sustain positive, outcome-oriented relationships with team members.
  • High level ability to be flexible, maintain program focus, and manage change in an environment of continuous improvement and change.

The successful applicant will be required to be based in Darwin for the duration of the contract