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Head Of Product - Enterprise & Government

TPG Telecom - North Sydney, NSW

Source: uWorkin


Two of Australia’s leading telecommunication companies, Vodafone Hutchinson Australia and TPG, have come together to form TPG Telecom Limited, combining a mobile network covering more than 22 million Australians and a fixed line network delivering exceptional performance. TPG Telecom Limited has a powerhouse of brands like Vodafone, TPG, iiNet, Internode, Lebara & AAPT committed to connecting Australians for the better.

As Head of Product – Enterprise & Government, you'll be the owner of the TPG Telecom Enterprise products for Data, Internet, Cloud, Voice & Mobility portfolio including product development, customer experience and market performance. You will lead multi-functional project teams across Product, Pricing, Marketing Communications, IT and Operations to help develop TPG’s customer products that drive population growth, revenue, customer satisfaction and brand consideration.

Our products for critical business areas include: Dark Fibre, e-Line, E-LAN, IP VPN, Fibre400/ Fibre1000, nbn™ Enterprise Ethernet, IP Line, Private Cloud, National AWS Connect, Co-Location, SIP, Inbound, ISDN PRI and BRI, BizPhone, Mobility, IoT, 5G Network, Wavelength Services, Managed Security, SD-WAN, Managed Services, and Multi-product propositions across multiple vendors.

This is a fantastic opportunity to build new and emerging product portfolios which are critical to TPG growing our share of wallet in mid-market, Enterprise and Government segments. You will be a change leader, working closely with the TPG product, marketing, and sales leadership team to drive commercial strategies that will help TPG succeed.

About The Role

  • Lead product development initiatives end-to-end, through all the stages from opportunity identification, concept design, solution definition, feasibility, and execution assessment to post-launch review.
  • It is anticipated that you will focus on several core propositions at any time, and you are expected to be or to become the subject matter expert across a subset of our product portfolio.
  • Track the market performance of to your assigned Product portfolio, including customer activity, front-line feedback, and key commercial metrics.
  • Maintain thorough market and competitor knowledge related to your assigned Products, stay abreast industry trends and relevant technology developments.
  • Influence the Enterprise & Government leadership team on the direction of key product initiatives.
  • Lead the development of great customer experience and journeys related to the purchase and use of your assigned product portfolio, with a focus on self-service and end-to-end digital interaction for our customers.
  • Own the strategic plan for your product portfolio, drive or contribute to the overall Product strategy, and from time to time contribute to strategy development or projects across other areas of marketing such as Pricing, Brand, Devices Group, or other such approved entity.

What We Need

  • Experience in product development, systems, and processes
  • Strong knowledge and expertise in telco market supporting enterprise segments, based on 5+ years of market experience is preferred.
  • Ability to lead multiple cross functional teams to deliver complex product innovation.
  • Exceptional drive to inspire change across marketing and the organisation.
  • Proven track record of problem solving in complex business problems.
  • Ability to deal with rapid change and quick pace with resilience and fortitude.
  • Strong understanding of product management and development of end-to-end customer experience and journeys
  • Minimum 7 years’ experience in fast-moving blue-chip environment.

Benefits and Perks

  • ‘Stay Connected Mobile’ – Access to a free mobile plan
  • ‘Stay Connected NBN’ – Access to a free NBN 100 plan
  • ‘Your Leave’ - an additional 4 days of leave to be used whenever you like, each year
  • Access to LinkedIn Learning and Vodafone Learning platforms
  • Access to Corporate Partner Discounts (across Tech, Banking, Health & Leisure)

What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment. Working at TPG means taking on new and exciting challenges that help you grow and develop your career.

Interested? We are excited to hear from you!