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May

Local Government - Customer Service Officer

HAYS - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Seeking enthusiastic local government/contact centre agents | Camberwell location | immediate start | 32/hr

Your new company
You will be working for a highly respected local government department who provides a high level customer service to the public.
Due to their recent increase in work load, they are now seeking a enthusiastic and motivated individual who can join their customer service team, within the Contact Centre department.

Your new role
Working in the public sector you will be a valued member of staff, as you will be the face and voice of the organisation. You will be working in their contact centre team. You will be taking inbound calls from the public where you will be required to manage general enquires, provide information about payments, hard waste, lost animals and current and future projects. Whilst, maintaining an exceptional level of customer service. You will be working Monday - Friday between the hours of 8.00am-5.30pm on a rotating roster

What you'll need to succeed

  • You must have recent experience working in a contact centre
  • Previous experience working for local council in a Customer Service or Admin role is highly regarded
  • You need to be able to problem solve and be a quick thinker
  • You will have strong IT skills - must be tech savvy
  • Will not be able to have holidays over Easter period, other than Public Holidays

What you'll get in return
  • Your new company has a friendly and genuine office atmosphere which creates a thriving and buzzing working environment.
  • Located in their Camberwell office.
  • Flexible working arrangements.
  • ASAP start- 8 week assignment initially with an opportunity to extend contract.
  • You will be a valued member of a great team and supporting the local government.
  • Fantastic culture and great upskilling opportunities!

What you need to do now
If you’re interested in this role, and you meet the requirements above please send a copy of your updated resume to Ashleigh Menzies by clicking the apply link !

LHS 297508 #2502574

Melbourne, VIC

Customer Service & Call Centre




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