Faced with rising expectations for improved service delivery and outcomes from citizens, government agencies are under pressure to raise customer service standards to previously unheard-of levels.

Coupled with an increased demand for improved soft skills and a broad need digital upskilling, the next decade will see the government workforce reshaped like never before. New training techniques will be needed to ensure agencies can retrain existing staff with the new skills they need using techniques such as eLearning, job-pairing and micro-credential programs in addition to formal training processes.

The Evolution of Skills in Government: Thought Leadership Report offers a pragmatic exploration of workforce transformation. While change is inevitable, it is how organisations respond to these changes that determines future success.

Download the report at this link: The Evolution of Skills in Government: Thought Leadership Report

• Access Jobs in Government on desktop & mobile at https://www.jobsingovernment.com.au
• Download the Jobs in Government App at the Apple Appstore - https://apps.apple.com/us/app/government-jobs/id1038357557
• Download the Jobs in Government App at the Google Play Store - https://play.google.com/store/apps/details?id=com.uworkin.android.government

Source: Tafe NSW - https://www.tafensw.edu.au/evolution-of-skills/government